Care and information in the relationship with customers

Caravel is focused on its relationship with its customers and this is the primary vehicle of its business proposal. The daily activity is therefore aimed at satisfying the growing need for interaction and customer information, in order to respond to their requests in a more punctual and personalized way. As part of the French Kering group, Caravel Pelli Pregiate S.p.A. adopted the ethical code shared by all the group’s companies.

Caravel’s customers can count on 5 basic rights:

  • right to quality
  • right to security
  • right to be informed
  • right to choose
  • right to be listened to